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Terapibesöken ansikte mot ansikte genomförs som hembesök i klientens vardagsmiljö efter klientens behov. Om serviceproducenten har tillgång till verksamhetslokaler, kan besöken ansikte mot ansikte också genomföras i verksamhetslokalerna efter klientens behov. Distansrehabiliteringen genomförs i form av videosamtal. Genom att lämna ett anbud förbinder sig anbudsgivaren att tillhandahålla terapitjänsten som terapibesök ansikte mot ansikte. Förbindelsen att tillhandahålla terapi ansikte mot ansikte gäller serviceproducenten, inte varje enskild terapeut som namnges i avtalet. 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